About this Privacy Policy

This Privacy Policy applies to personal data handled by Project Green Ribbon Limited (“Project Green Ribbon”, “PGR”, “we”, “us” or “our”) in connection with our website, programmes, support services, enquiries, events, forms and other activities.

Specific programmes, campaigns or platforms may provide additional privacy or consent information where the nature of the activity requires it.

We aim to handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”) and other applicable requirements.

Personal data we may collect

The personal data we collect depends on how you interact with us. Where relevant, this may include:

• your name, preferred name, age or date of birth;
• contact information such as your email address, telephone number and mailing address;
• information provided through enquiries, intake requests, registrations, referrals or contact forms;
• information you choose to provide about your wellbeing, family circumstances, support needs or safety concerns when seeking assistance;
• information provided by caregivers, family members, schools, professionals or referring organisations where relevant to a request for support;
• volunteer, partnership, donor, event or programme information;
• correspondence, feedback and other communications with PGR;
• files, photographs, documents or other materials that you voluntarily submit to us; and
• technical information generated when you use our website, such as browser, device, IP address and website usage data.

How we collect personal data

We may collect personal data directly from you when you:

• contact or correspond with Project Green Ribbon;
• complete a website, programme or support form;
• request assistance or make an intake enquiry;
• register for an event or activity;
• volunteer, donate, partner or collaborate with PGR;
• provide feedback or participate in a survey; or
• otherwise voluntarily provide information to us.

We may also receive personal data from another person or organisation where this is appropriate, authorised or reasonably necessary for the relevant purpose.

How we may use personal data

We may collect, use or process personal data for purposes including:

• responding to enquiries and requests;
• assessing or coordinating appropriate support, referrals or next steps;
• communicating with young people, caregivers, professionals, partners or referring organisations;
• administering programmes, events, activities, volunteer arrangements and partnerships;
• processing donations and related administration;
• maintaining appropriate organisational, administrative and operational records;
• protecting the safety, security and integrity of our users, staff, volunteers, programmes and systems;
• improving our website, programmes and services;
• complying with applicable laws, regulatory requirements or lawful requests; and
• other purposes that we notify you of at the point of collection or that are permitted under applicable law.

Disclosure and service providers

Where reasonably necessary for an authorised purpose, PGR may disclose personal data to relevant persons or organisations, including service providers supporting our website, email, forms, hosting, technology, administration or programme delivery.

Where a support request involves another professional, community organisation or service provider, information may be shared where appropriate and permitted, taking into account consent, safety, the circumstances of the request and applicable law.

We may also disclose information where required or authorised by law or where reasonably necessary to address serious safety or security concerns.

Consent and withdrawal

Where consent is required, we will seek to inform you of the relevant purpose before collecting, using or disclosing your personal data.

You may withdraw consent for the collection, use or disclosure of your personal data by contacting us. We may need to explain any consequences of withdrawal before processing your request.

Withdrawal of consent does not affect PGR’s ability to retain, use or disclose information where this is required or permitted by applicable law.

Access and correction

Subject to applicable exceptions under the PDPA, you may request access to personal data about you that is in our possession or under our control, and information about how that data has been used or disclosed.

You may also ask us to correct an error or omission in your personal data.

We may need to verify your identity before processing an access or correction request.

Protection, retention and transfers

PGR takes reasonable administrative, technical and organisational measures to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

We retain personal data only for as long as it is reasonably required for the purposes for which it was collected, or where retention is required for legal, regulatory, safeguarding, operational or legitimate organisational purposes.

When personal data is no longer required, we will take reasonable steps to securely dispose of it or remove the means by which the data can be associated with particular individuals, where appropriate.

Where personal data is transferred outside Singapore, PGR will take reasonable steps to ensure that the transferred personal data receives a standard of protection comparable to that required under the PDPA.

Cookies and website technologies

Our websites may use cookies and similar technologies for functions such as website operation, security, performance and analytics.

Cookies are small files or identifiers stored by your browser. You can usually control or disable cookies through your browser settings, although doing so may affect some website functions.

Our websites may also contain links to or embedded content from third-party websites or platforms. Their privacy practices are governed by their own policies, and PGR is not responsible for how those third parties handle personal data.

Young people and privacy

Project Green Ribbon works with young people and families. We seek to collect only information that is reasonably necessary for the relevant service, programme, enquiry or support request.

Depending on the young person’s age, circumstances, safety considerations and the nature of the service requested, additional consent, caregiver involvement or other safeguards may be required.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our programmes, services, website practices or applicable requirements.

The latest version will be published on this page with the relevant “Last updated” date.

Singapore data protection information

More information about Singapore’s Personal Data Protection Act and data protection rights is available from the Personal Data Protection Commission Singapore .